Service Agreement and Terms & Conditions

Price Guarantee:

Once the deposit has been paid, the price of services agreed is guaranteed.

Cancellation/Curtailment/Postponement:

The deposit is non-refundable except owing to cancellation by Thamserku Expedition in which case the deposit will be refunded in full.

In the event of cancellation by Thamserku Expedition not more and not less than the full amount paid is to be refunded.

Should there be less than minimum participants on the expedition, we reserve the right to cancel or transfer you to our collaborative partner having the same expedition.

In the event of cancellation by the client/s, only in exceptional circumstances might the deposit, or a part of the deposit, is refunded on a ‘good-will’ basis. Under no other circumstances will the original deposit be refunded.

In the event of postponement by a client/s once the deposit has been paid, 75% of the deposit paid can be reallocated to a subsequent date (fixed or unfixed) within a 12 month period from the date of postponement advice. In this case prices are subject to review.

If an any time prior to the agreed date of the commencement of services the client/s wishes to change or modify the programme then the altered services/dates/prices can be adjusted (upwards or downwards) without penalty subject to feasibility of the preferred replacement programme. Once the contracted programme has begun no refund will be made. The client/s’ recourse is to his/her/their insurer and any consideration by Thamserku Expedition would be made only by a director of Thamserku Expedition and only under extreme circumstances.

Once the full payment has been made, the below cancellation charge applies:

• From 45 days to 30 days: 25% of the total cost
• From 29 days to 15 days: 50% of the total cost
• From 14 days to 7 days: 75% of the total cost
• Less than 7 days or no show: 100% cancellation charge

Service Information

The company will provide the member the climbing services as per the agreed program and price. Below are the services included in our full board package/or part of the service agreed.

Accommodation

The company pays for the total number of nights mentioned in the specific terms & conditions of the contract. The member should pay any extras such as mini-bar or laundry at checkout. The member would pay directly to the hotel any additional night to the number specified in the contract.

Nights scheduled in Kathmandu are in a good quality hotel, on a bed & breakfast and single room basis.

During the trek, the accommodation is in lodges on a single/shared room basis (2 people) depending on the situation. In exceptional circumstances, a tent can be used as accommodation.

Twin-shared rooms or tents are always same gender unless requested otherwise.

Note: When the group of members is lodged in tents at Basecamp, the cost of any night that a member would decide to spend in a lodge (as well as the corresponding meals), even for health reason, should be paid directly by the member to the lodge.

Meals

The company covers the cost of breakfast, lunch and dinner outside Kathmandu on the following basis:

1. The member will choose meals provided in the lodges on the menu. Tea is free of charge for the member. However, any other drinks (including water bottle), snacks or food outside breakfast, lunch and dinner is payable directly by the member or the lodge.
2. Meals provided in Base Camp will be prepared by our team of cooks and offer a variety of food.
3. During longer treks or during long climb, a lunch bag or snacks will be provided to the member (instead of a meal).

Member’s equipment transportation

The company will arrange the transportation from and to Kathmandu of up to 1 or 2 duffle bags during the trek up to Base Camp. The company is not responsible if the member has made a mistake in wrongly packing some equipment.

For carry to/from high camp, the member will carry his personal equipment (e.g. sleeping bag, inflatable mattress, down jacket an incase if he/she has problem then the personal Sherpa will help to carry the equipment).

Guiding services

The company will provide the necessary staff (trekking and climbing Sherpas) in appropriate number and experience to support safely the member during the climb.

During the trek, one or two Sherpas will travel with the group of members at any time (trekking Sherpas).

During the progression above Base Camp up to the higher camps, the number of Sherpas (Climbing Sherpas) will be defined according to the size of the group and the security requirements. Any group of clients will be accompanied by at least one Climbing Sherpa. The attention of the member is drawn upon the fact that this contract is not a “guided” climb in the sense that a “Guide” (or Climbing Sherpa) would not stay on a 1/1 basis with the member over the whole climb but during the summit period members will be provide with 1:1 Sherpa.

The company staff will have a first aid emergency kit to assist the member in case of injury during the trek or the climb as well as a satellite phone and radios during the climbing part of the expedition. A hyperbaric chamber will also be available at Base Camp.

The contract is aiming to put the Member in the best conditions to succeed into climbing the mountain designated in the specific terms and conditions.

Training

Before starting the climb above Base Camp, the company’s staff will organize a training session to review the techniques required by the climb.

Information of the Member

The lead Sherpa will provide a periodic brief of information to the members (as a group information) related to the organization of the climb and schedule for the following days.

Documents Information

The member has to provide all the information required by the company to proceed the booking, reservation and permits.

1. Scanned copy of the main page of the passport
2. Scanned passport size photograph
3. Confirmed airline ticket
4. Proof of COVID vaccination both dose 1 and dose 2
5. A copy of medical insurance including COVID insurance of up to $5000 coverage
6. Fit to join the expedition letter from personal Doctor
7. Completed Bio-data form below (Department of Tourism of Nepal)

We recommend that you photocopy the main pages of your passport, your airline ticket, itinerary, insurance policy and credit cards. Keep one set of photocopies with you, separate from the originals. Leave one set of copies at home with family or friends. It is also worth taking some extra passport photos with you.

Terms & Conditions for services provided by Thamserku Expedition

By completing and signing this booking form I/We (known here as the client/s) are agreeing with Thamserku Expeditions to the following Terms and Conditions. 

• General:

1. 1. The information provided to me directly by the representative/s of Thamserku Expeditions and/or as contained on the website (www.thamserkuexpedition.com) is intended to be a fair representation of prevailing conditions and circumstances while, at the same time, intending to convey a required level of flexibility and adaptation by both parties to these terms.
   2. The expedition price for both the main and any additional (supplementary) service/s will have been mutually agreed prior to the commencement of the service to be provided.
   3. The agreed payment will have been made in full prior to the commencement of the services to be provided.

Payment/Cancellation/Curtailment/Postponement:

Refer to program, price and service agreement 

Liability

Liability of the Company

The Company would be liable of a failure in the performance of the Contract only if such failure is due directly to a negligence of his staff.

Exclusion of liability by the Company

The Company is not liable of a failure in the performance of the Contract for any other reason, in particular but not only, if the failure is due to:

• The Member himself/herself,
• Or, a third party,
• Or, any other unusual and unforeseeable circumstances beyond the Company’s control. Concerning the provision of domestic flights/transportations, the Member recognizes that he/she has been informed that Nepalese Airlines Companies/transportations are all on the black list of the European Community due to the insufficient supervision by the public authorities. The Expedition Services listed in the Contract might include a domestic flight/public transport with a Nepalese Company. The Member accepts that the Company will not suffer any liability in case of any damage incurred during a domestic flight/transportation.

Maximum amount of liability of the Company

The liability of the Company is limited to two times the price paid by the Member for the climb Services.

Medical preparation/Travel Insurance and Safety Guidelines

Travel Insurance & Emergency Details: