Terms and Conditions

By confirming any trip, clients acknowledge and agree to the provisions outlined herein.

1. Booking Requirements and Payment Policy

1.1 Advance Booking Requirement

Clients must confirm their expedition a minimum of three (3) months prior to departure to ensure adequate preparation, crew allocation, and logistical arrangements.

1.2 Deposit Structure

1. A non-refundable deposit of forty percent (40%) of the total trip cost is required at the time of booking.
2. A further forty percent (40%) is due one (1) month before departure.
3. The remaining twenty percent (20%) must be settled before the client arrives in Nepal.

1.3 Use of Deposit

The initial deposit secures essential operational components such as:

• Premium hotel reservations
• Domestic and helicopter flights
• Government permits & liaison officer fees
• Expedition staff allocation and pre-expedition logistics

1.4 Bank Transfer Information

Bank Name: xxxx

Account Holder: Thamserku Expedition Pvt Ltd

Account Number (USD): xxxxx

SWIFT/BIC: xxxxx

Address: xxxxxx

Mobile: xxxxx

ZIP Code: 44600

Email: info@thamserkuexpedition.com

1.5 Payment Responsibility

1. Clients are responsible for ensuring accurate transfer of funds.
2. The Company is not liable for errors or modifications made during external bank transfers.
3. All transfer fees must be borne by the client.

2. Cancellation Policy

2.1 General Provisions

Cancellations disrupt pre-established expedition operations; therefore, fees apply based on the timeline before departure.

2.2 Cancellation 45 Days or More Before Departure

1. A cancellation fee of 30% of the total expedition cost applies.
2. Remaining funds will be refunded after deducting Nepal Rastra Bank processing charges.
3. Alternatively, clients may retain the refundable balance as credit for future travel with Thamserku Expedition or affiliated sister companies: Thamserku Trekking, Mountain Lodges, Kora Tours, Air Dynasty Helicopter Services.

2.3 Cancellation Between 25–44 Days Before Departure

A cancellation fee of 40% of the total expedition cost will apply. Refunds follow the procedure in Clause 2.2.

2.4 Cancellation Between 7–24 Days Before Departure

A cancellation fee of 60% of the total expedition cost will apply. Refunds follow the procedure in Clause 2.2.

2.5 No Refund After Trip Commencement

Once the itinerary has begun, no refund will be provided for unused services under any personal circumstances.

3. Late Bookings

3.1 Acceptance

Late bookings may be accepted up to 10 days prior to departure.

3.2 Applicability

Certain high-altitude expeditions (including Everest and other 8000m peaks) may not qualify for late booking. Clients must confirm availability with Company representatives.

3.3 Additional Charges

Late bookings may incur supplementary operational costs, payable by the client.

4. Required Client Documentation

4.1 Mandatory Submissions

All clients must provide:

• Passport-sized photograph
• Passport copy
• Copy of the Insurance
• Completed company forms

4.2 High-Altitude Experience (7000m+)

1. Clients booking expeditions above 7,000 meters must provide documented mountaineering history.
2. Everest expeditions require proof of summiting a peak above 7,000 meters globally or within Nepal.

4.3 Documentation Responsibility

Failure to submit documents on time may result in trip delays or cancellations for which the Company is not liable. In an event of cancellation resulting from not submitting documents on time, the cancellation policy outlined above in point 2 will be applicable.

5. Insurance and Risk Assumption

5.1 Insurance Requirement

Clients must purchase comprehensive travel insurance covering:

• High-altitude medical treatment
• Helicopter evacuation
• Search and rescue
• Trip cancellation
• Accidents and injuries

Given the inherent risks associated with expedition activities, we strongly recommend comprehensive insurance coverage for helicopter evacuations, trip cancellations, and personal accidents along with protection for other circumstantial situations such as loss or damage of personal belongings at high altitude, flight cancellations, delays, and similar unforeseen events. Thamserku Expedition shall not be held responsible for any such incidents that are beyond our control.

5.2 Insurance Verification

Clients must supply insurance details prior to departure for emergency coordination.

5.3 Financial Responsibility

All expenses not covered by insurance are solely the responsibility of the client.

5.4 Limitations in Remote Regions

Airlifts may not be available in certain environments. Clients acknowledge this inherent risk.

6. Incomplete Expeditions

6.1 Client-Related Incompletion

No refunds or compensation will be granted for incomplete expedition due to:

• Illness
• Injury
• Personal decisions
• Failure to acclimatize

6.2 Government Restrictions

Should permits be revoked due to natural disasters, political events, or other government actions, the Company assumes no liability for refunds.

7. Client Conduct, Safety & Authority of Guides

7.1 Compliance with Law

Clients must adhere to Nepali laws and cultural norms. The Company bears no liability for legal infractions by clients.

7.2 Guide Authority

1. Expedition leaders and guides hold final decision-making authority.
2. Their directives must be followed at all times for safety.

7.3 Conflict Resolution

In case of disputes among clients, Company staff will mediate. Local authorities may be involved if necessary.

8. Itinerary Modifications & Additional Costs

8.1 Custom Modifications

Itinerary modifications may be arranged upon request and may incur additional charges.

8.2 Unforeseen Changes

Weather, logistics, and external events may require route or schedule adjustments. Such changes will be mutually agreed upon.

8.3 Client-Caused Adjustments

Any additional expenses resulting from the following must be covered by the client:

• Equipment damage
• Delays caused by the client
• Voluntary itinerary changes

9. Early Completion of Itinerary

If a trip concludes earlier than scheduled, no refund will be issued for unused days or services (e.g., a 17-day trip completed in 15 days).

10. Early Termination by Client

Clients leaving the expedition early due to personal reasons shall bear all associated costs, including porter return fees, additional transportation, and re-routing of logistics.

11. Non-Transferability of Services

All services (accommodation, guiding, flights, permits, vehicles, etc.) are strictly non-transferable to any other individual.

12. Flight Cancellations (Domestic & International)

12.1 Liability

The Company is not responsible for flight cancellations unless directly caused by its actions.

12.2 Client Support

The Company may assist in arranging accommodation or alternative travel at the client's expense.

13. Overnight Stays & Meals During Delays

Accommodation and meal costs arising from the following are the responsibility of the client unless caused by company error:

• Weather delays
• Flight cancellations
• Personal circumstances

14. Service Limitations in Remote Areas

Clients acknowledge that expedition environments are remote and may lack modern comforts. The Company will always provide the best available services within logistical realities.

15. Meals

Meals are prepared by experienced chefs at Base Camp and selected lodges. Menu options may vary, and clients are expected to follow guide recommendations to maintain safety and acclimatization.

16. Equipment & Gear

Any gear provided by the Company must be returned in good condition. Damage or loss incurs compensation as determined by the Company.

17. Media & Publicity Consent

With client permission, the Company may use images or videos for promotional purposes. Client privacy will be strictly respected.

18. Travel with Minors

Under Nepali law, individuals under 16 years cannot participate in mountaineering. Minors may trek only under the supervision of their legal guardians.

19. Extra Activities & Special Permits

Clients must inform the Company in advance if they wish to engage in activities requiring permits, including:

• Skiing
• Drone operation
• Paragliding
• Displaying large flags
• Filming / advanced photography

Failure to disclose such activities may result in legal penalties.

20. Itinerary Change Requests

20.1 Advance Notice

Requests for itinerary changes must be submitted at least 14 days before departure.

20.2 Client Liability

Any non-refundable items (permits, flights, insurance, etc.) cancelled due to itinerary modification will be charged to the client.

21. Travel Compliance Notice

21.1 Note on Traveling Through India (Transit or Arrival)

Clients traveling via India — whether for transit or extended stay — must strictly adhere to India's telecommunication and import laws.

Important Notice

India prohibits bringing satellite phones and many advanced GPS devices without prior formal permission. Violations may result in heavy fines, detention, criminal penalties, or confiscation of equipment.

Allowed: Standard smartphones, basic GPS watches.

Clients are solely responsible for ensuring compliance with Indian telecommunication and customs laws.

22. Additional Terms for International Expeditions (Tibet – China & Pakistan)

These clauses apply in addition to all provisions under Sections 1–21 and govern expeditions operated by Thamserku Expedition Pvt. Ltd. in the Tibet Autonomous Region of China and Pakistan.

22.1 Visa Approval Obligations

1. Visa acquisition remains the sole responsibility of the client.
2. The Company will provide necessary supporting documents but cannot guarantee visa issuance.

22.2 Visa Denial by Government Authorities

1. The Chinese or Pakistani government may deny visa applications due to nationality restrictions, personal travel history, security review outcomes, or administrative decisions.
2. Thamserku Expedition is not liable for visa denial.
3. Refunds or credit transfers will be processed mutually, subject to non-refundable permit fees, cancellation clauses (Section 2), government and bank charges, and third-party service costs already incurred.

22.3 Permit Suspensions by Host Governments

1. Expedition permits in Pakistan or Tibet may be suspended or revoked due to border restrictions, geopolitical events, sudden policy changes, or military activity.
2. Such events are considered FORCE MAJEURE, and refunds will follow Sections 2, 6, and 22, adjusted based on non-refundable permits and expenses already incurred.

23. Delays in Entry to Tibet (China) or Pakistan

23.1 Entry Delays Due to External Factors

1. Clients acknowledge that entry into Tibet (China) or Pakistan may be delayed due to border closures, weather disruptions, political restrictions, permit processing delays, or unforeseen security protocols.
2. If a delay prevents entry as scheduled, all additional costs incurred for accommodation, meals, transportation, or extended stays beyond the packaged duration shall be borne solely by the client.

23.2 Itinerary Adjustments Due to Entry Delays

1. The Company will make reasonable efforts to adjust the itinerary; however, modifications are subject to government rules and may not always be possible.
2. Missed expedition days resulting from entry delays are non-refundable, consistent with Clause 9.

24. Air Evacuation & Rescue Limitations in Tibet and Pakistan

24.1 Limited Air Evacuation Availability (China – Tibet Region)

1. Clients acknowledge that air rescue services in China, including the Tibet Autonomous Region, are extremely limited or may be entirely unavailable due to government restrictions, terrain, and regulatory constraints.
2. In such cases, evacuation may require ground transport, Chinese authority approval, or extended wait periods beyond Company control.
3. The Company will coordinate assistance within the boundaries of Chinese law, but ultimate responsibility for safety and evacuation arrangements rests with the client.

24.2 Rescue Operations Conducted by Pakistani Authorities

1. Rescue operations in Pakistan — especially in regions such as the Karakoram — are typically conducted by the Pakistan Army.
2. Clients must pre-pay rescue charges directly to the authorized rescue authority before evacuation is initiated.
3. Clients are responsible for claiming reimbursement from their insurance provider.
4. The Company bears no financial liability for rescue costs not covered by insurance.

24.3 Mandatory Adherence to Local Regulations

Clients agree to fully comply with Chinese expedition regulations, Pakistan mountaineering directives, military security protocols, restricted-area movement rules, and environmental protection laws in host countries.

24.4 Expedition Logistics in Restricted Zones

1. In China and Pakistan, movement may require checkpoint approvals, government escorts, or military-controlled travel windows.
2. Any delays resulting from such procedures are beyond Company control.

24.5 Communication Limitations

1. Satellite phones, drones, radios, and filming equipment may require additional permits or may be restricted entirely in China and Pakistan.
2. Clients must inform the Company in advance of intended use to avoid legal or operational complications.

Contact

Questions or Clarifications

Email: info@thamserkuexpedition.com

WhatsApp: +977-9705216623